1. About Stay Casino and These Terms
Stay Casino operates as an online gaming platform accessible at https://stay-cassino-australia.com/, offering casino games, pokies, live dealer tables, and promotional services to players in Australia. The platform is registered and contactable at Level 25, 200 Barangaroo Avenue, Barangaroo NSW 2000, Australia, and can be reached by phone at +61 2 9650 1444 or by email at welcome@stay-cassino-australia.com.
By creating an account, accessing any part of this website, or placing a wager, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. If any part of these Terms conflicts with your expectations or you do not agree with them, you should not use this platform.
These Terms apply alongside our Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any bonus-specific terms that apply to individual promotions. Together, these documents form the complete agreement between Stay Casino and you as a player.
2. Eligibility and Account Registration
2.1 Age Requirement
You must be at least 18 years of age to register and play at Stay Casino. This requirement is absolute and non-negotiable under Australian law. Stay Casino takes underage gambling seriously and employs verification procedures consistent with the standards expected of operators serving Australian residents. We reserve the right to request proof of age at any point, and accounts found to belong to persons under 18 will be closed immediately with any balances forfeited in accordance with applicable regulations.
2.2 One Account Per Person
Each individual may hold only one registered account. Creating duplicate accounts, whether under the same name, the same payment method, the same device, or the same household IP address, is a breach of these Terms. Stay Casino uses automated detection tools and manual review to identify duplicate accounts. Where duplicates are found, all accounts may be suspended and any bonus funds or winnings derived from those accounts may be voided.
2.3 Accurate Information
When registering, you are required to provide accurate, current, and complete information. This includes your full legal name, date of birth, residential address, email address, and phone number. You must keep this information updated. Providing false or misleading details during registration or verification is grounds for immediate account closure.
2.4 Identity Verification (KYC)
Stay Casino complies with Anti-Money Laundering and Counter-Terrorism Financing obligations under Australian law, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). As part of this, we are required to verify the identity of our players before processing withdrawals and in certain other circumstances. Verification may require you to submit:
- A government-issued photo ID (passport, driver’s licence, or national ID card)
- Proof of residential address (utility bill, bank statement, or similar, dated within 3 months)
- Proof of payment method ownership
- Additional documentation if requested for enhanced due diligence
Failure to complete verification within a reasonable timeframe may result in withdrawal delays or account restrictions.
3. Deposits and Withdrawals
3.1 Accepted Payment Methods
Stay Casino accepts a range of payment options suited to Australian players, including Visa, Mastercard, Neosurf vouchers, and cryptocurrency. The availability of specific methods may vary and is subject to change. You agree to use only payment accounts held in your own name. Third-party payment is not permitted.
3.2 Minimum Deposits
Minimum deposit amounts vary by payment method and are displayed at the time of transaction. Deposits made by credit card may be subject to additional processing considerations under current Australian regulatory guidance around credit card use for gambling.
3.3 Withdrawal Processing
Withdrawal requests are processed in the order they are received. Before any withdrawal is approved, your account must have completed the identity verification process in full. Processing times vary by method, and Stay Casino is not responsible for delays caused by third-party payment providers or banking institutions.
Withdrawal requests may be reviewed or held where:
- The KYC process is incomplete
- Suspicious activity has been flagged on your account
- The account is under investigation for a potential breach of these Terms
- The relevant wagering requirements for bonus funds have not been met
3.4 Currency
All transactions on Stay Casino for Australian players are denominated in Australian Dollars (AUD) unless otherwise specified.
4. Bonuses and Promotions
4.1 Welcome Bonus
New players at Stay Casino are eligible for a welcome package of up to AU$1,500 plus 150 Free Spins across their initial deposits. The first deposit qualifies for a 100% match up to AU$1,000. Additional deposits may attract further match bonuses or free spin allocations as specified in the current promotion details available on the website.
4.2 No Deposit Bonus
An AU$10 No Deposit Bonus is available to newly registered players subject to verification and eligibility checks. This bonus is credited upon account approval and carries specific wagering requirements that must be met before any resulting winnings can be withdrawn.
4.3 Ongoing Promotions
Stay Casino runs regular reload bonuses, weekly cashback offers, and free spin promotions. Current offers include a 75% Reload Bonus, a 20% Weekly Cashback, and a 50 Free Spins offer on qualifying deposits from AU$10. All promotional offers are subject to individual terms including:
- Minimum deposit requirements where applicable
- Wagering requirements (the number of times a bonus must be played through before withdrawal)
- Game restrictions (not all games may contribute equally to wagering requirements)
- Time limits within which the wagering must be completed
- Maximum bet limits while playing with active bonus funds
4.4 Bonus Abuse
Stay Casino reserves the right to withhold or cancel bonuses where there is evidence of abuse, including but not limited to: exploiting promotions through coordinated play, using multiple accounts to claim the same offer, or engaging in low-risk betting patterns designed to clear wagering requirements without genuine gameplay intent. Decisions in these matters are made at Stay Casino’s discretion and are final.
4.5 Compliance with Australian Law
All bonus offers and marketing materials are structured to comply with the Interactive Gambling Act 2001 (Cth) and any applicable state and territory consumer protection laws. Bonus advertising does not target minors or persons who have self-excluded from gambling services.
5. Responsible Gambling
Stay Casino is committed to providing a gaming environment that supports responsible play. We recognise that for some people, gambling can become harmful, and we take our obligations under Australian responsible gambling frameworks seriously.
5.1 Tools Available to Players
Registered players have access to the following tools through their account settings:
- Deposit limits – Set daily, weekly, or monthly caps on how much you can deposit
- Session time limits – Restrict how long you can be logged in during a single session
- Loss limits – Set a ceiling on losses over a defined period
- Self-exclusion – Temporarily or permanently exclude yourself from accessing Stay Casino
- Reality checks – Receive periodic notifications reminding you of your time and spending during a session
5.2 Self-Exclusion
If you wish to self-exclude, contact our support team via email at welcome@stay-cassino-australia.com or by phone at +61 2 9650 1444. Self-exclusion requests are processed promptly. During any self-exclusion period, you will not receive promotional materials from Stay Casino. Attempting to circumvent a self-exclusion by creating a new account is a breach of these Terms and will result in permanent closure of all associated accounts.
5.3 Support Organisations
If you or someone you know is experiencing difficulties with gambling, free and confidential help is available through:
- Gambling Help Online: www.gamblinghelponline.org.au
- Lifeline: 13 11 14
- Beyond Blue: 1300 22 4636
6. Game Rules and Fair Play
6.1 Random Number Generation
All casino games offered through Stay Casino use certified random number generation (RNG) technology to ensure fair and unpredictable outcomes. Games are supplied by established software providers and are subject to independent testing requirements.
6.2 Live Casino
Live dealer games at Stay Casino are powered by Evolution Gaming. These games are streamed in real time and are governed by the rules displayed within each game interface. In the event of a technical disconnection during a live game, the hand or round outcome will be determined by the documented procedures of the relevant game provider.
6.3 Malfunction and Technical Errors
Stay Casino does not accept responsibility for outcomes resulting from a technical malfunction, whether on our platform or on the player’s device or network connection. In cases where a malfunction has materially affected the outcome of a game, Stay Casino reserves the right to void the relevant round and return the wager to the player’s account. Malfunctions void all pays and plays.
6.4 Prohibited Activities
The following activities are strictly prohibited and will result in account suspension or permanent closure:
- Using automated software, bots, or scripts to interact with any game or the platform
- Exploiting software errors, glitches, or bugs for financial gain
- Colluding with other players in games where such collusion would produce an unfair advantage
- Any activity that Stay Casino reasonably believes constitutes fraud, money laundering, or match-fixing
7. Privacy and Data Protection
Stay Casino collects and processes personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your data is used for account management, identity verification, payment processing, fraud prevention, regulatory compliance, and, where you have consented, direct marketing.
We do not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory bodies where required by law or where necessary to operate the platform. Full details of how we handle your information are set out in our Privacy Policy, accessible from the Stay Casino website.
You have the right to access, correct, and in certain circumstances request deletion of personal data held about you. To exercise these rights, contact us at welcome@stay-cassino-australia.com.
8. Intellectual Property
All content on the Stay Casino website, including but not limited to logos, graphics, game interfaces, text, and software, is the property of Stay Casino or its licensors and is protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal recreational purposes only.
You may not reproduce, distribute, modify, or create derivative works from any content on this platform without the prior written consent of Stay Casino.
9. Limitation of Liability
To the extent permitted by Australian consumer law, Stay Casino’s total liability to you in connection with your use of the platform is limited to the amount of funds held in your account at the time the claim arises. Stay Casino is not liable for indirect, consequential, or incidental losses, including loss of winnings resulting from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by contract. Where any guarantee, warranty, or condition is implied by law and cannot be excluded, our liability for a breach of that term is limited to re-supplying the relevant service or paying the cost of having it re-supplied.
10. Account Suspension and Closure
10.1 By Stay Casino
Stay Casino reserves the right to suspend or close any account at its discretion, with or without prior notice, where:
- There is a suspected or confirmed breach of these Terms
- We are required to do so by law or regulatory direction
- Fraudulent, abusive, or unlawful activity is suspected
- An account has been inactive for an extended period and holds a zero balance
Where an account is closed due to a proven breach, remaining funds may be withheld pending investigation. Where closure occurs for reasons unrelated to player misconduct, any verified real-money balance will be returned to the player.
10.2 By the Player
You may request closure of your account at any time by contacting us at welcome@stay-cassino-australia.com. Prior to closure, any outstanding wagering requirements attached to bonus funds must be addressed. Real-money balances will be returned via your verified payment method.
11. Complaints and Dispute Resolution
If you have a complaint about any aspect of your experience at Stay Casino, we encourage you to raise it with our customer support team in the first instance. You can do so by:
- Email: welcome@stay-cassino-australia.com
- Phone: +61 2 9650 1444 (Monday to Saturday, 9AM to 6PM)
We will acknowledge your complaint promptly and aim to resolve it within 10 business days. Where a matter cannot be resolved internally, players may seek assistance from relevant external bodies, including consumer protection agencies operating in their state or territory.
12. Governing Law
These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes arising out of or in connection with these Terms or your use of Stay Casino.
13. Changes to These Terms
Stay Casino may update these Terms from time to time to reflect changes in the law, our services, or operating procedures. Where changes are material, we will notify registered players via email or a notice on the website. Continued use of Stay Casino following notification of any changes constitutes acceptance of the updated Terms. If you do not agree with revised Terms, you should cease using the platform and request account closure.
14. Contact Us
For any questions about these Terms and Conditions, or about your account, please get in touch:
- Email: welcome@stay-cassino-australia.com
- Phone: +61 2 9650 1444
- Post: Level 25, 200 Barangaroo Avenue, Barangaroo NSW 2000, Australia
- Online form: https://stay-cassino-australia.com/contact-us/