This page sets out the complete licensing and regulatory information for the online casino operating under the brand name Stay Casino. The operator is committed to full legal transparency and provides this information to assist players in verifying the legitimacy of the platform and understanding their rights under applicable law.
1. Operator Details
Legal entity name: Stay Casino N.V.
Registration number: 163506
Country of incorporation: Curaçao
Registered address: Korporaalweg 10, Willemstad, Curaçao
Stay Casino N.V. is a company duly incorporated and registered under the laws of Curaçao. All operational activities conducted through the website stay-cassino-australia.com are carried out by the legal entity named above.
2. Gaming Licence
Licence number: 365/JAZ
Licence type: Master Gaming Licence (online gambling)
Issuing authority: Curaçao eGaming (CEG), operating under the authority granted by the Government of Curaçao
Licence status: Active
The licence issued by Curaçao eGaming authorises Stay Casino N.V. to conduct online gambling operations, including casino games, live dealer games and related services. The licence is subject to ongoing compliance obligations, periodic review and regulatory oversight by the issuing authority.
Players may verify the validity of this licence directly by contacting Curaçao eGaming or by visiting the official regulatory portal.
3. Territory of Services and Age Restrictions
3.1 Jurisdiction of Operation
Stay Casino provides its services to eligible players in Australia and other permitted jurisdictions in accordance with the terms of its gaming licence. The operator does not accept registrations from players located in jurisdictions where online gambling is prohibited by local law. It is the player’s responsibility to ensure that accessing and using the platform is lawful in their jurisdiction of residence.
3.2 Restricted Territories
The following categories of players are not permitted to register or use the services:
- Residents of jurisdictions where online gambling is explicitly prohibited by applicable law
- Residents of the United States of America, the United Kingdom, France, the Netherlands, and other specifically restricted territories as updated from time to time in the Terms and Conditions
- Any person who has been self-excluded from gambling services
3.3 Age Verification and Minimum Age Requirement
Access to all gambling services offered by Stay Casino is strictly restricted to individuals who are 18 years of age or older. This requirement applies regardless of the legal gambling age in the player’s country of residence, where a higher minimum age may apply.
The operator employs mandatory age verification procedures at the point of registration and prior to processing any withdrawal. No player will be permitted to deposit, wager or withdraw funds until their age has been satisfactorily verified in accordance with the operator’s KYC procedures.
4. Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
4.1 AML Compliance Framework
Stay Casino N.V. maintains a comprehensive Anti-Money Laundering programme in compliance with applicable international standards, including the Financial Action Task Force (FATF) recommendations. The operator’s AML policy is designed to prevent the use of its platform for money laundering, terrorist financing or any other financial crime.
Key elements of the AML framework include:
- Ongoing transaction monitoring and detection of suspicious activity
- Risk-based assessment of player profiles and account behaviour
- Mandatory reporting of suspicious transactions to relevant authorities where required by law
- Regular review and update of internal AML controls and procedures
- Staff training on AML obligations and detection of financial crime indicators
4.2 KYC Verification Requirements
All players are required to complete identity verification before withdrawals are processed or upon request by the operator at any stage of the account lifecycle. The standard KYC documentation requirements are as follows:
- Proof of identity: Government-issued photo identification such as a passport, national identity card or driver’s licence
- Proof of address: A utility bill, bank statement or official correspondence issued within the preceding three months, clearly displaying the player’s full name and residential address
- Proof of payment method: Documentation confirming ownership of the payment method used to fund the account
- Source of funds: In circumstances where the operator identifies elevated risk, players may be required to provide documentation evidencing the legitimate source of funds used for gambling activity
The operator reserves the right to suspend or permanently close any account where KYC verification cannot be satisfactorily completed, or where there are reasonable grounds to suspect fraudulent, deceptive or unlawful activity.
5. Data Protection and Privacy
Stay Casino N.V. processes personal data in accordance with applicable data protection legislation and its published Privacy Policy. The operator collects and processes personal information solely for the purposes of providing gambling services, fulfilling regulatory obligations, preventing fraud and communicating with players.
Key principles governing data handling include:
- Lawful basis for processing: Personal data is processed only where a lawful basis exists, including contractual necessity, legal obligation and legitimate interests
- Data minimisation: Only personal data that is necessary for the stated purpose is collected and retained
- Security measures: The operator employs industry-standard encryption technologies, including SSL/TLS protocols, to protect data in transit and at rest
- Third-party sharing: Personal data may be shared with payment processors, identity verification providers and regulatory authorities strictly to the extent required for the provision of services or compliance with legal obligations
- Data retention: Personal data is retained for no longer than is necessary for the purposes for which it was collected, subject to applicable legal retention requirements
- Player rights: Players have the right to access, correct, or request erasure of their personal data, subject to applicable legal limitations, by contacting the operator’s data protection contact
For full details of data processing practices, players are directed to review the Privacy Policy.
6. Responsible Gambling
6.1 Commitment to Player Protection
Stay Casino is committed to promoting responsible gambling and providing a safe environment for all players. The operator recognises that gambling may present risks to vulnerable individuals and has implemented a range of tools and measures to support responsible play.
6.2 Player Protection Tools
The following tools are available to all registered players and may be activated via the account settings or by contacting customer support:
- Deposit limits: Players may set daily, weekly or monthly limits on the amount deposited into their account
- Loss limits: Players may restrict the maximum amount they are permitted to lose within a defined time period
- Session time limits: Players may limit the duration of individual gambling sessions
- Reality checks: Periodic on-screen notifications reminding players of the duration of their current session
- Cooling-off periods: Temporary suspension of account access for a defined period at the player’s request
- Self-exclusion: Players may request permanent or long-term exclusion from the platform, during which no access to gambling services will be permitted
6.3 Support and External Resources
Players who believe they may be experiencing difficulties related to gambling are encouraged to seek independent support. The following organisations provide confidential assistance to individuals affected by problem gambling in Australia:
- Gambling Help Online: www.gamblinghelponline.org.au | 1800 858 858 (24 hours, 7 days)
- Lifeline Australia: www.lifeline.org.au | 13 11 14
7. Dispute Resolution
7.1 Internal Complaints Procedure
Any player who has a complaint or dispute relating to the services provided by Stay Casino is encouraged to contact the customer support team in the first instance. The operator undertakes to acknowledge all complaints in a timely manner and to provide a substantive response within a reasonable period.
Complaints may be submitted via the following channels:
- Live chat available on the website
- Email to the operator’s support address as published on the website
Players are advised to retain records of all correspondence and to provide clear details of the nature of the dispute, including relevant dates, transaction references and any supporting documentation.
7.2 Escalation and External Dispute Resolution
If a complaint cannot be resolved through the operator’s internal procedure to the player’s reasonable satisfaction, the player may escalate the matter to an independent dispute resolution body. Stay Casino N.V. recognises the jurisdiction of the dispute resolution services authorised by Curaçao eGaming for unresolved player disputes.
Players may also contact Curaçao eGaming directly if they believe the operator has breached the conditions of its gaming licence.
7.3 Governing Law
The legal relationship between Stay Casino N.V. and its players is governed by the laws of Curaçao, subject to any mandatory consumer protection provisions applicable in the player’s country of residence. Any disputes that cannot be resolved through the procedures described above shall be referred to the competent courts of Curaçao, unless otherwise required by applicable law.
8. Regulatory Compliance Statement
Stay Casino N.V. affirms its ongoing commitment to operating in full compliance with the conditions of its gaming licence, applicable anti-money laundering legislation, data protection requirements and responsible gambling standards. The operator conducts regular internal audits and cooperates fully with regulatory inquiries to ensure that its operations remain in accordance with all applicable legal and regulatory requirements.
This Licence Information page was last reviewed and updated in 2025. Players are encouraged to check this page periodically for any updates to licensing or regulatory information.