Who We Are and What This Policy Covers
This Privacy Policy explains how Stay Casino, operated through the website stay-cassino-australia.com, collects, holds, uses and discloses personal information about players and visitors based in Australia. Our registered address is Level 25, 200 Barangaroo Avenue, Barangaroo NSW 2000, Australia.
Stay Casino is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where applicable, we also observe relevant state and territory legislation, as well as the obligations imposed by the Interactive Gambling Act 2001 (Cth) and associated anti-money laundering requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
By using our website, registering an account, or contacting us, you acknowledge that you have read and understood this policy.
Information We Collect
Personal Information Collected Directly From You
When you register an account, make a deposit, request a withdrawal, or reach out to our support team, we collect information you provide to us directly. This may include:
- Your full legal name, residential address, date of birth and nationality
- Contact details including your email address and phone number
- Government-issued identification documents such as a passport, driver’s licence or Medicare card, used for identity verification purposes
- Payment information including bank account details, card numbers (stored in truncated form) and transaction history
- Responses to responsible gambling questionnaires or self-exclusion requests
- Communications sent to us via our contact form, email at welcome@stay-cassino-australia.com, or by phone on +61 2 9650 1444
Information Collected Automatically
When you browse or interact with our website, certain technical data is recorded automatically:
- IP address and approximate geographic location
- Browser type, operating system and device identifiers
- Pages visited, session duration and navigation patterns
- Referring URLs and search terms that led you to our site
- Cookie identifiers and similar tracking technologies (see our Cookie Policy for full details)
Information From Third Parties
We may receive personal information about you from third-party sources, including identity verification providers, payment processors, fraud prevention services and, where required by law, government agencies or law enforcement bodies.
Why We Collect and Use Your Information
Stay Casino collects personal information only when it is reasonably necessary for one or more of the following purposes:
- Account registration and management – creating and maintaining your player account, verifying your identity and age in line with Australian law, and administering bonuses such as our AU$1,500 welcome offer and free spins promotions
- Processing transactions – facilitating deposits and withdrawals through accepted payment methods including Neosurf, cryptocurrency and card payments
- Legal and regulatory compliance – satisfying Know Your Customer (KYC) obligations, anti-money laundering (AML) checks, and reporting requirements under Australian federal and state law
- Responsible gambling – monitoring play patterns to identify potential problem gambling behaviour, administering deposit limits, cooling-off periods and self-exclusion requests, and ensuring players are 18 years of age or older
- Customer support – responding to enquiries, resolving disputes and providing assistance via email, phone or our website contact form
- Security and fraud prevention – detecting, investigating and preventing fraudulent transactions, abuse of bonus promotions, money laundering or other unlawful activity
- Service improvement – analysing how players use the platform in order to improve functionality, game selection and the overall user experience
- Marketing communications – sending you promotional offers, news and updates about Stay Casino, subject to your communication preferences and the requirements of the Spam Act 2003 (Cth)
We do not use your information for purposes that are incompatible with those listed above without first obtaining your consent or as otherwise permitted by law.
Legal Basis for Processing
Under Australian privacy law, we rely on the following grounds to handle your personal information:
- Performance of the contract between you and Stay Casino (operating your account and processing payments)
- Compliance with a legal obligation (AML reporting, age verification, responsible gambling obligations)
- Our legitimate interests in operating a secure and commercially viable gambling platform, provided those interests are not overridden by your privacy interests
- Your consent, where we have specifically asked for it, such as for optional marketing messages
Age Verification and Responsible Gambling
Australian law strictly prohibits online gambling services from allowing persons under 18 years of age to open or use a wagering account. We are required to verify the age and identity of all players before real-money activity is permitted. This involves collecting identity documents and, where necessary, running checks through third-party verification services.
If our review suggests a player may be experiencing gambling-related harm, we may use the personal information held on that player’s account to:
- Apply account restrictions proactively
- Contact the player to offer support resources
- Register the player with the National Self-Exclusion Register upon request
- Share relevant information with the relevant state or territory gambling regulator if required to do so by law
Disclosure of Your Information
Third Parties We Work With
Stay Casino does not sell your personal information to third parties. We may, however, share it with:
- Identity verification and KYC service providers
- Payment processors, including card networks and cryptocurrency platforms
- Fraud prevention and risk management services
- IT service providers, cloud hosting partners and website analytics tools
- Legal advisers and auditors engaged to support our compliance activities
- Gaming software and live casino providers (such as Evolution Gaming) whose services are integrated into the Stay Casino platform
All third parties are required to handle your information securely and only for the purposes for which it was shared.
Disclosure to Regulators and Law Enforcement
We may be legally required to disclose your personal information to:
- AUSTRAC (Australian Transaction Reports and Analysis Centre) as part of our AML/CTF obligations
- State and territory gambling regulators
- The Australian Federal Police, state police services or other law enforcement agencies where required by a court order, subpoena or applicable law
- The Office of the Australian Information Commissioner (OAIC) in the event of a notifiable data breach
Overseas Disclosure
Some of our third-party service providers are based outside Australia. Where personal information is transferred or disclosed overseas, we take reasonable steps to ensure the recipient handles that information in a way that is consistent with the Australian Privacy Principles. In some cases, we may rely on the consent of the individual or a legal requirement to make the disclosure.
Data Security
Stay Casino uses industry-standard security measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include:
- SSL/TLS encryption on all data transmitted between your device and our servers
- Restricted internal access to personal data on a need-to-know basis
- Regular security assessments and penetration testing
- Secure storage of sensitive documents such as identity verification files
Despite these measures, no online platform can guarantee complete security. If you become aware of any unauthorised access to your account, please contact us immediately at welcome@stay-cassino-australia.com.
Notifiable Data Breaches
Stay Casino complies with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). If a data breach is likely to result in serious harm to any affected individuals, we will notify both the OAIC and those individuals as promptly as practicable in the circumstances.
Retention of Personal Information
We keep personal information for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. For player account records, transaction data and KYC documentation, Australian AML legislation requires us to retain certain records for a minimum of seven years following the closure or last activity on an account. After the applicable retention period, information is securely destroyed or de-identified.
Cookies and Tracking Technologies
Our website uses cookies, pixel tags and similar technologies to operate correctly, remember your preferences and gather analytics data. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of the site. For a full explanation of how we use cookies, please refer to our Cookie Policy, accessible from the footer of any page on stay-cassino-australia.com.
Your Privacy Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, out of date, incomplete or misleading
- Complain if you believe we have mishandled your personal information
- Opt out of receiving direct marketing communications at any time
- Request de-identification or deletion of your information where we are no longer legally required to retain it
To exercise any of these rights, please contact us using the details in the section below. We will respond to access and correction requests within 30 days. In some circumstances, we may need to verify your identity before processing a request.
Marketing Communications
If you have opted in to receive promotional emails or messages from Stay Casino, we may contact you about new games, bonuses and platform updates. You can withdraw your consent and unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Updating your communication preferences in your account settings
- Contacting us directly at welcome@stay-cassino-australia.com
We do not send unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth).
Children’s Privacy
Stay Casino does not knowingly collect personal information from anyone under the age of 18. Our platform is intended solely for adults, and we apply age verification checks as part of the registration process. If we discover that a minor has provided personal information to us, that information will be deleted and the account closed.
Links to External Websites
Our website may contain links to third-party websites for reference or informational purposes. Once you leave stay-cassino-australia.com, this Privacy Policy no longer applies. We recommend reviewing the privacy policies of any external sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or regulatory guidance. Material changes will be communicated via a notice on our website. Continued use of Stay Casino’s services following an update constitutes acceptance of the revised policy.
How to Contact Us or Make a Complaint
If you have a question about this policy, wish to make a privacy request, or want to lodge a complaint about how your personal information has been handled, please get in touch with our team:
- Email: welcome@stay-cassino-australia.com
- Phone: +61 2 9650 1444
- Post: Level 25, 200 Barangaroo Avenue, Barangaroo NSW 2000, Australia
- Online form: stay-cassino-australia.com/contact-us/
We aim to acknowledge complaints within 5 business days and resolve them within 30 days. If you are not satisfied with our response, you have the right to refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.