What This Policy Covers
This Cookie Policy explains how Stay Casino, operated at stay-cassino-australia.com, uses cookies and similar tracking technologies when you visit our website. It applies to all visitors accessing the site from Australia and describes what data is collected through cookies, why it is collected, how long it is retained, and what choices you have.
By continuing to use our website after being shown the cookie notice, you acknowledge that cookies may be placed on your device in accordance with the settings you have selected. You can adjust those settings at any time.
What Cookies Are
Cookies are small text files that a website places on your device, either via the browser or through embedded scripts. They allow the site to recognise your device during the same visit or on return visits, depending on the type of cookie used.
Beyond standard cookies, we may also use related technologies including web beacons, pixel tags, local storage objects, and session tokens. These serve broadly similar purposes and are governed by this same policy. Where we refer to “cookies” throughout this document, we mean all of these technologies unless stated otherwise.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to function. Without them, core features such as account login, session management, fraud prevention checks, and navigation between pages would not work correctly. Because they are essential to the operation of the site, they are placed automatically and cannot be switched off through our cookie settings panel.
Examples of what these cookies handle include:
- Maintaining your logged-in session while you navigate the site
- Storing your cookie consent preferences so you are not asked repeatedly
- Enabling secure connections and anti-fraud verification steps
- Processing deposits, withdrawals, and account verification workflows
Functional Cookies
Functional cookies remember choices you make on the site so that your experience is consistent between visits. They do not track your activity across other websites and are not used for advertising.
This includes remembering:
- Your preferred language or regional settings
- Display preferences you have set within your account
- Whether you have dismissed certain notifications or banners
Performance and Analytics Cookies
We use analytics cookies to understand how visitors interact with stay-cassino-australia.com. This data is aggregated and does not identify you personally. It helps us identify which pages are visited most often, where users drop off, how long sessions typically last, and whether technical errors are occurring.
This information is used strictly to improve the website. We do not sell analytics data to third parties.
Responsible Gambling and Age Verification Cookies
Given that Stay Casino operates in a regulated gambling context, certain cookies serve a compliance function under Australian gambling laws. These include cookies that:
- Support age verification checks required under the Interactive Gambling Act 2001 (Cth)
- Record responsible gambling tool selections, such as deposit limit settings or self-exclusion status, so these controls are consistently applied during your session
- Detect patterns of site use that may indicate a need to display responsible gambling information
- Store session timeout thresholds where a player has set a session duration limit
These cookies are treated as functionally necessary for compliance purposes and cannot be disabled while you have an active account.
Marketing and Targeting Cookies
With your consent, we may place marketing cookies that help us show you relevant promotional content, both on this site and on third-party platforms. These cookies track whether you have clicked on a promotion, visited a particular page, or engaged with a bonus offer.
Marketing cookies are optional. If you decline them, you will still be able to use the full site, but promotional content shown to you may be less relevant to your browsing history.
Third-Party Cookies
Some cookies on stay-cassino-australia.com are placed by third-party services that we use to deliver parts of our offering. These providers have their own privacy and cookie policies, which we encourage you to review separately.
Third-party services that may set cookies include:
- Game providers whose titles are available through the Stay Casino lobby (game content loads within an embedded frame and the provider may set session cookies to run the game)
- Live casino streaming technology providers, including Evolution Gaming, which powers our live dealer tables
- Payment processors handling deposits and withdrawals via Visa, Mastercard, Neosurf, and cryptocurrency gateways
- Analytics platforms used to aggregate site performance data
- Customer support tools that manage live chat or ticketing functionality
We only work with third-party providers who maintain standards consistent with Australian data protection expectations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
How Long Cookies Are Stored
Cookies fall into two broad categories based on how long they remain on your device:
- Session cookies are temporary and are deleted automatically when you close your browser. They exist only to maintain continuity during a single visit.
- Persistent cookies remain on your device after the browser is closed, for a defined period. The duration varies by cookie. Most functional and analytics cookies we set expire within 12 months. Some compliance-related cookies tied to responsible gambling records may persist for longer where required by our licensing obligations.
You can delete persistent cookies from your device at any time through your browser settings.
Your Cookie Choices
Cookie Consent Banner
When you first visit stay-cassino-australia.com, a cookie consent banner will appear. From there, you can accept all cookies, decline optional categories, or go into the settings panel to manage each category individually. Your preferences are saved and applied immediately.
Browser-Level Controls
All major browsers allow you to control cookie behaviour through their settings menus. You can block cookies entirely, delete existing cookies, or set the browser to notify you each time a cookie is placed. The exact steps differ by browser:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Safari: Preferences > Privacy > Manage Website Data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Edge: Settings > Cookies and site permissions
Be aware that blocking strictly necessary cookies will prevent parts of the site from working correctly, including logging into your account.
Opting Out of Analytics
If you want to opt out of analytics tracking more broadly, you can install the Google Analytics Opt-Out browser add-on, available at tools.google.com/dlpage/gaoptout. This applies across websites that use Google Analytics, not only Stay Casino.
Cookies and Australian Privacy Law
The Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to how we collect and handle personal information, which can include data gathered through cookies where that data is linked or reasonably linkable to an identified individual.
Where cookies collect personal information as defined under Australian law, that data is handled in accordance with our Privacy Policy. This includes obligations around collection notice, purpose limitation, access and correction rights, and data security.
Under the Interactive Gambling Act 2001 (Cth) and applicable state and territory regulations, we are also required to maintain certain records related to player activity and responsible gambling. Some of the information collected via compliance-related cookies contributes to those records.
If you are a resident of a state or territory with additional data handling rules, those rules apply alongside the federal framework.
Data Security
Cookie-derived data is stored and transmitted using industry-standard security measures. We use SSL/TLS encryption on all data transferred between your browser and our servers. Access to data collected through cookies is limited to staff and systems with a legitimate need to process it.
We do not store full payment card details in cookies or in any cookie-linked data store.
Children and Cookie Data
Stay Casino does not permit persons under 18 years of age to register or use the platform. Our age verification processes are in place to enforce this. We do not knowingly collect cookie data from minors. If we become aware that data has been collected from a person under 18, that data will be deleted promptly.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, changes to our service, or updates to applicable law. When material changes are made, we will update the policy on this page. Where the changes affect how optional cookies are used, we may ask for your consent again through the cookie banner.
Continued use of the website after any update constitutes acceptance of the revised policy, subject to any renewed consent requirements for optional cookie categories.
Contact Us
If you have questions about how cookies are used on stay-cassino-australia.com, or if you want to exercise any rights you have under Australian privacy law in relation to data collected through cookies, you can reach us through any of the following channels:
- Email: welcome@stay-cassino-australia.com
- Phone: +61 2 9650 1444
- Post: Level 25, 200 Barangaroo Avenue, Barangaroo NSW 2000, Australia
- Online form: stay-cassino-australia.com/contact-us
We aim to respond to all privacy-related enquiries within 30 days, in line with the timeframes set out under the Privacy Act 1988 (Cth).